Personal care
Respectful help with showering, dressing, grooming, meals and medication prompts — on your schedule.
Learn more
We put your life first · Registered NDIS Provider
Support that feels like family, care that helps you thrive.
Melbcarlton Home and Community Care provides personal, reliable NDIS support at home and in the community — built around your goals, your culture and the way you want to live.
NDIS registered
Self, plan & NDIA managed
Screened, matched workers
Registered with the NDIS CommissionAudited to NDIS Practice Standards
Workers you can trustNDIS Worker Screening cleared
You choose your workerMatched on needs, interests & culture
Fast responseWe aim to call back within 1 business day
Start here
How can we help you today?
Choose what best describes you and we'll point you in the right direction.
I'm an NDIS participant
Find the right support for me
Explore our services and how they fit the funding in your NDIS plan.
See services I'm a family member or carerHelp someone I care about
New to the NDIS? Our plain-English guide explains every step, from plan to first visit.
Read the NDIS guide I'm a support coordinator or plan managerRefer a participant
Send a referral in under two minutes. We'll confirm capacity and contact you quickly.
Make a referral
Our NDIS services
Support for every part of life
Flexible support delivered by people who genuinely care — in your home, in the community and in shared living.
Help with showering & dressing
Cleaning & meals
Getting out & about
Becoming more independent
A place to live with support
Support for my child
Household tasks
Cleaning, laundry, meal preparation and keeping your home safe and comfortable.
Learn moreDaily living & life skills
Build confidence with cooking, budgeting, shopping, travel training and routines.
Learn moreCommunity participation
Get out and enjoy life — hobbies, sport, volunteering, social outings and making friends.
Learn moreGroup & centre activities
Fun, skill-building group programs where you can connect with others and try new things.
Learn moreSupported Independent Living
24/7 or drop-in support in shared living, so you can live as independently as possible.
Learn moreSupport coordination
We help you understand your plan, connect with providers and get the most from your funding.
Learn moreEarly childhood supports
Warm, family-centred support for young children with developmental delay or disability.
Learn moreLife stage transitions
Support through big changes — leaving school, moving home, or leaving hospital.
Learn more
Why Melbcarlton
Local, personal and genuinely on your side
We're a Melbourne-based provider, not a faceless call centre. You'll know your team by name, and they'll know what matters to you.
Matched with the right worker
We match you with support workers based on your needs, personality, language and interests — and you can change any time.
Consistent, reliable support
The same familiar faces wherever possible, and a clear plan if someone is sick or away.
Culturally safe & inclusive
We respect every culture, faith and identity, and support people from diverse and multilingual communities.
Transparent, NDIS-priced
Our prices follow the NDIS Pricing Arrangements. No hidden fees and no surprises on your statement.
Registered NDIS ProviderNDIS Commission
Melbourne CBD officeSupporting all of Melbourne
Getting started is easy
From first call to first visit in 4 simple steps
No confusing jargon. We guide you through every step — and the first chat is always free.
Reach out
Call us, send an enquiry, or ask your support coordinator to refer you.
Free consultation
We get to know you, your goals and your NDIS plan — at home, by phone or video.
Your support plan
We agree on your supports, schedule and costs in a clear service agreement.
Meet your team
We match you with workers and support begins. We check in regularly to make sure it's working.
Funding
We work with every type of NDIS plan
As a registered provider, we can support you however your plan is managed.
Accepted
NDIA (Agency) managed
The NDIA pays us directly from your plan. Only registered providers like us can support agency-managed participants.
Accepted
Plan managed
We send invoices to your plan manager, who pays us from your funding. Nothing for you to chase.
Accepted
Self managed
We send you clear invoices to claim through the myplace portal or my NDIS app.
Kind words
What participants and families say
★★★★★
Sample review — replace with a real participant or family quote (with their written consent).
★★★★★
Sample review — replace with a real quote about reliability, kindness or results.
★★★★★
Sample review — replace with a quote from a support coordinator about working with you.
Tip: link your Google Business reviews here once you have them — they're the strongest trust signal for families.
Where we work
Supporting people across Melbourne
Based in the Melbourne CBD and supporting participants across metropolitan Melbourne. Check your postcode below.
Inner Melbourne
Melbourne CBD, Carlton, Fitzroy, Parkville, North Melbourne, Brunswick, Collingwood
Western suburbs
Maribyrnong, Footscray, Sunshine, St Albans, Werribee, Point Cook, Melton
Northern suburbs
Coburg, Preston, Reservoir, Broadmeadows, Craigieburn, Epping, Thomastown
Eastern & South-East
Box Hill, Ringwood, Dandenong, Clayton, Frankston — ask us about availability
Questions
Frequently asked questions
How quickly can my support start?
Once we've had your free consultation and agreed on a service agreement, we work to start support as soon as possible. Call us and we'll tell you our current availability in your area.
How much will it cost me?
Your supports are paid from your NDIS plan. We charge in line with the NDIS Pricing Arrangements and Price Limits, so there are no gap fees or hidden costs. We'll show you the costs clearly before you sign anything.
Can I choose or change my support worker?
Yes. We match you with workers who suit your needs and personality. If it's not the right fit, just tell us and we'll find someone else — no awkwardness.
I don't have an NDIS plan yet. Can you help?
We're happy to have a chat and point you in the right direction. You can also contact the NDIA on 1800 800 110 to ask about applying. Read our NDIS guide for the steps.
Are your support workers screened?
Yes. Our workers hold NDIS Worker Screening Checks, complete the NDIS Worker Orientation Module and receive ongoing training and supervision.
Ready to talk about your support?
A free, no-pressure chat with our team. We'll explain your options and how your NDIS plan can be used.